1. Introduction
Symian Coaching & Consulting FZE LLC (“Symian", “we", “us” or “our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website or engage with our coaching, leadership development and talent advisory services.
2. Information we collect
We may collect the following types of information:
- Contact details — name, email address, phone number, organisation and job title when you complete a contact form, book a call or correspond with us.
- Service information — details about your leadership, talent or development needs that you choose to share.
- Usage data — information about how you interact with our website, such as pages visited, device type, browser and IP address, collected through cookies and analytics tools.
- Coaching and programme data — with your consent, assessment results, coaching notes, progress updates and feedback collected as part of delivery.
3. How we use your information
We use personal information to:
- Respond to enquiries and manage bookings.
- Deliver coaching, training and advisory services.
- Assess participant readiness, progress and programme outcomes.
- Improve our website, services and client experience.
- Comply with legal, regulatory or professional obligations.
- Send relevant updates or insights where you have opted in.
4. Legal basis for processing
We process personal data on the basis of consent, contractual necessity, legitimate interest or legal obligation, depending on the context. For marketing communications, we rely on your explicit consent and you can withdraw it at any time.
5. How we share information
We do not sell personal information. We may share data with trusted service providers who support our website, scheduling, email delivery, analytics and payment processing, and only where they have agreed to keep information confidential and secure. We may also disclose information if required by law or to protect our rights.
6. International transfers
Our website and some service providers operate internationally. When personal data is transferred outside your country of residence, we take steps to ensure it remains protected through appropriate safeguards.
7. Data retention
We keep personal information only for as long as necessary to fulfil the purpose it was collected for, including legal, accounting or reporting requirements. When no longer needed, data is securely deleted or anonymised.
8. Cookies and analytics
Our website uses cookies and similar technologies to understand visitor behaviour and improve performance. You can manage cookie preferences through your browser settings. We use Google reCAPTCHA to protect our contact forms.
9. Your rights
Depending on your location, you may have the right to access, correct, delete, restrict or object to processing of your personal data, and to request a copy in a portable format. To exercise these rights, contact us using the details below.
10. Security
We apply appropriate technical and organisational measures to protect personal information from unauthorised access, loss or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
11. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page, and material changes will be communicated where appropriate.
12. Contact us
If you have questions about this Privacy Policy or how we handle your data, please contact us at info@symiancoaching.com.